The Accounts Receivable (AR) Collections Specialist will work closely with Project Managers, Project Principals, Client Managers, and Finance to maintain and build effective working relationships with our clients. The ideal candidate is equipped with strong interpersonal and problem-solving skills to navigate unique scenarios. The successful candidate will champion AR functions and communications to create a positive lasting experience for all stakeholders at the end of the project lifecycle.

KEY RESPONSIBILITIES:

  • Assist in the daily workflow of Accounts Receivable functions.
  • Work closely with Project Managers and Finance to identify areas of improvement and provide recommendations to existing AR workflows and functions.
  • Liaise with Project Managers, Project Assistants, and Finance to monitor and analyze aged accounts and determine the best course of action.
  • Foster strong and effective relationships with clients to create a positive client experience.
  • Proactively work with clients to collect past due invoices and ensure clients receive timely account statements and invoices to facilitate payment.
  • Enforce contract payment terms while investigating and resolving discrepancies and delinquencies.
  • Document customer communications and follow-up actions in the ERP.
  • Maintain detailed and accurate physical and electric records and documentation.
  • Liaise with internal departments to communicate and resolve invoice disputes (i.e. accuracy, invoice total, etc.).
  • Assist with processing deposits and applying receipts against customer accounts as needed.
  • Other related duties as required.

QUALIFICATIONS:

  • 4+ years of experience in Accounts Receivable or Collections.
  • Experience in a professional service firm preferred (AEC industry experience an asset).

SKILLS AND COMPETENCIES:

  • Strong interpersonal skills to build effective working relationships.
  • Excellent communication skills (written and spoken English).
  • Highly detail oriented.
  • Strong knowledge of the Microsoft Suite (Word, Excel, and Outlook).
  • Exceptional time-management and organizational/prioritizing skills.
  • Strong work ethic with ability to multi-task, work with frequent interruptions and be flexible to take on varied responsibilities.
  • Ability to handle stressful situations while maintaining composure.
  • Good judgement to proactively and independently solve problems.

ABOUT US:

RDH is an amazing place to work. A role with RDH is a career commitment to learn and grow alongside inspiring and dedicated people who care deeply about making buildings better.

We are an employee-owned consulting firm with 300 employees in nine offices across North America. Our core area of business is the integration of building science engineering, architecture, and construction management to optimize the performance of the building enclosure (walls, windows and roofs). Since our beginnings in 1997, we have become industry leaders in North America and continue to grow as we focus on technical excellence and delivering high-quality projects.

We offer a positive workplace with incredible teams, opportunities for professional growth, development and ownership. As well as your background, we seek alignment with RDH’s core values: 1) commit to excellence, 2) act with integrity, 3) work as a team 4) do what it takes, and 5) always learn.

Our collaborative teams fuel our mission of Making Buildings Better. We seek balanced representation in our teams, and to achieve a welcoming and inclusive community for all people who share a passion for our values and mission. We believe diverse thought, ideas, and voices make us great – people of different identities, races, ethnicities, genders, ages, orientations, religions, abilities, education, cultures, and skills. We are committed to equity through building teams based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer.

Additional information on our expertise, projects, and culture can be found at www.rdh.com.

HOW TO APPLY:

Please submit your resume and cover letter in one PDF to hr@rdh.com with the job title and location in the subject line.

No phone calls please. While we appreciate all responses, only candidates under consideration will be contacted. Please note that only those already entitled to work in the Canada legally need apply.

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