Date Updated: April 5, 2023
These terms and conditions (“Terms”) govern https://rdh.com (“RDH.COM”), its subdomains, or any other app, web page or web service provided under RDH.COM which is and owned and operated by RDH Building Science Inc. (“RDH”), and where relevant participation in any Learn Building Science (“LBS”) operated or sponsored in-person or virtual event, seminar, webinar, meeting, show, or conference (“LBS Event”). The Terms cover all content, materials, products, and information that may be viewed or accessed by use of RDH.COM (collectively “RDH Content”). By accessing or using RDH.COM, you agree to these Terms, which form a binding legal contract between you and RDH. These Terms may be revised and updated from time to time at RDH’s sole discretion. All changes are effective immediately when posted. Your continued use of RDH.COM or RDH Content means that you accept and agree to such changes. You are expected to check this page each time you access RDH.COM so you are aware of any changes, as they are binding on you.
License. Subject to the Terms, RDH grants you a limited license to access and make personal use of RDH.COM and RDH Content. You may not, without RDH’s express written consent:
- Copy, download, sell, visit, reproduce, or use RDH.COM, RDH Content, or portion thereof, for any commercial purpose.
- Manipulate or alter in any way images or RDH Content.
- Embed, mirror, frame, or utilize framing techniques, to enclose, depict, link or otherwise present or depict, any RDH.COM or RDH Content, or any portion thereof, or trademark, logo, or proprietary information of RDH or any licensor of RDH Content, or portion thereof.
- Link websites or web pages to RDH.COM or RDH Content.
User Conduct. By using RDH.COM, you agree that you will:
- Use RDH.COM and any RDH Content solely for lawful purposes, and not in any way that violates any applicable federal, state, provincial, local, or international law or regulation, including any laws regarding export controls.
- Not use RDH.COM or RDH Content in a manner that interferes with the rights of third parties, including licensors of RDH Content.
- Not take any action that compromises the security of RDH.COM, renders RDH.COM inaccessible to others, or that otherwise causes damage to RDH.COM or to the RDH Content.
- Not add to, subtract from, or otherwise modify RDH Content or RDH.COM.
- Not attempt to access RDH Content that you have not purchased, or to which you have not otherwise been given authorized access.
Any unauthorized use of RDH.COM, or unauthorized conduct, terminates the license granted by RDH.
Links. If RDH.COM contains links to other sites and resources provided by third parties, these links are provided for your convenience only. RDH has no control over the contents of those sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to RDH.COM, you do so entirely at your own risk, and subject to the terms and conditions of use for such websites.
LBS EVENT PARTICIPANT REQUIREMENTS
Access. Registration to attend LBS Events entitles you to access the LBS Event for which you have registered. All other costs of attendance shall be borne by you. You may not sell, transfer, or share your access code or link to a virtual event, or record, livestream, videotape, share, distribute, or republish LBS Events or materials provided at LBS Events.
No Recording. Attendees may not use any type of recording device to capture the information provided at an LBS Event.
Use of Likeness. By participating in an LBS Event, you grant to RDH the right to record, film, livestream, photograph, or otherwise capture your likeness, voice, or written comments in any media now available or hereafter developed; and to distribute, broadcast, use, or otherwise disseminate, in perpetuity, such media with your likeness, voice, or written comments, without further approval from you or any payment given to you. This grant to RDH includes, but is not limited to, the right to edit such media, the right to use such media alone or with other information, and the right to allow others to use or disseminate the media.
Prohibited Conduct. All attendees of LBS Events are required to be respectful and professional to LBS staff, location hosts, speakers, and other attendees and their guests or families throughout the event, including during unscheduled downtime and breaks.
Accordingly, by registering for an LBS Event, you agree that you will:
- Not engage in conduct or behavior that disrupts or hinders an LBS Event, or that disrupts or hinders the participation and enjoyment of other LBS Event attendees, including by being rude, uncooperative, intoxicated, or in possession of alcohol (that is not distributed as part of the LBS Event) or any illegal substance.
- Not engage in, or be reputed to engage in, unethical, unprofessional, or unlawful activities.
- Not engage in any unlawful conduct, including conduct that violates any applicable federal, state, local, or international law or regulation, including any laws regarding export controls.
RDH may deny anyone access to, or participation in, LBS Events, who, in RDH’s sole and absolute discretion, engages in prohibited behavior. RDH may remove from LBS Events anyone who engages in such behavior. RDH may also exclude any prospective participant from registering for, or participating in, any LBS Event in RDH’s sole discretion. You waive any claim for damages resulting from RDH’s exercise of RDH’s rights hereunder.
Scheduling. LBS will make every effort to adhere to published LBS Event programs. However, you acknowledge that RDH has the right, at its sole discretion, to change any and all aspects of the LBS Event, including but not limited to the content, program, speakers, venue, and time. Neither RDH nor LBS and their event affiliates are responsible for any damages, loss, or costs incurred by the event participant as a result of event changes.
Virtual/Online LBS Event. LBS utilizes third-party service and online platform providers to present virtual and online LBS Events, specifically, services/platforms provided by Zoom Video Communications, Inc. By registering for a virtual/online LBS Event, you agree to comply with and to be bound by the Zoom Terms of Service (review here) to the extent applicable to you as an attendee of the virtual/online LBS Event. You should also review the Terms of Service associated with any third-party service/platform used by LBS but not specified herein since your use of these indicates that you agree to comply and be bound by these.
PURCHASE OF RDH CONTENT AND LBS EVENTS
Purchases. You are responsible for all acquisitions or purchases made by you or on your account at RDH.com, and for all registrations for LBS Events. All purchases you make at RDH.com are for your own personal use unless otherwise expressly provided in the materials you purchased. You may make purchases or register on behalf of another person if you ensure that the person on whose behalf you act is aware of these Terms and accepts them. By completing any transaction or registration on behalf of another person, you warrant that you have made the other person aware of these Terms and that the other person has accepted these Terms. RDH Content may not be distributed to others unless otherwise expressly indicated in the applicable product description or materials. The purchase of any RDH Content is also subject to the terms and conditions or other information regarding the specific RDH Content posted on RDH.com, including any specified time restriction on use or viewing of RDH Content, or by any other information provided in registration materials for LBS Events. By purchasing RDH Content, or by registering for an LBS Event, you confirm that you have reviewed all information regarding the RDH Content posted on RDH.com and in LBS Event materials, and you agree that your purchase of the RDH Content or registration for an LBS Event is subject to that published information, and to the Terms.
Corrections of Errors. RDH does its best to provide you with the most up-to-date and accurate information about pricing, discounts, and product availability. If an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on RDH.com or in LBS Event registration materials.
Refunds and Exchanges: On-Demand Courses. Purchases of online on-demand courses are non-refundable. If you are dissatisfied with the course content or quality, contact RDH as provided below so that we can try to address your concern.
Refunds and Exchanges: Digital or Physical Guides and Resources. Purchases of digital guides and resources are non-refundable. A physical guide or resource may be exchanged if the product is damaged or not in working order upon delivery. To exchange a damaged product, contact RDH as provided below with your request. Include photographic evidence of the damage to the product and retain the damaged item as we may require you return it to us at our expense. RDH will review requests and notify you regarding next steps via email or phone. If we approve your request, we will send you a new copy of the product; if we are unable to replace the product, we will refund your purchase amount to your original form of payment.
Refunds and Exchanges: LBS Events. Purchases of live virtual and in-person events are non-refundable. If you cannot attend the live virtual event that you have purchased access to, you will be provided with access to the post-event on-demand materials released by RDH if such content is made available. Post-event materials will be determined at the discretion of RDH and will not be a duplicate of the event contents in whole. If you cannot attend the live in-person event that you have purchased access to, we will review the circumstances and may provide you with access to the on-demand recording, access to a later session, or refund your purchase amount to your original form of payment at our sole discretion.
RDH may deviate from its published policy on refunds and exchanges at its sole and absolute discretion.
RDH reserves the right to terminate any or all accounts you establish with us, or services we provide to you, at any time. We will make reasonable attempts to notify you of the reasons and timing for the termination, but your consent is not required. Upon termination, RDH shall delete all data, files, or other information that is stored in your account to the extent required by applicable law.
DISCLAIMER; LIMITATIONS; LIABILITY; INDEMNITY
NO WARRANTY. RDH MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION, QUALITY, ACCURACY, SUITABILITY, OR COMPLETENESS OF RDH.COM OR RDH CONTENT. RDH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS AND MERCHANTABILITY. CONTENT AND MATERIALS ARE PROVIDED BY RDH ON AN “AS-IS” AND “AS AVAILABLE” BASIS.
NO PROFESSIONAL OR TECHNICAL ADVICE. THE INFORMATION AND MATERIAL PROVIDED THROUGH RDH.COM OR RDH CONTENT IS IN THE NATURE OF GENERAL COMMENT ONLY AND IS PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES, ONLY. RDH.COM AND RDH CONTENT DO NOT OFFER TECHNICAL, LEGAL, SCIENTIFIC, BUSINESS OR ANY OTHER PROFESSIONAL ADVICE ON ANY PARTICULAR TOPIC OR CIRCUMSTANCE.
PERSONAL HEALTH AND SAFETY: LBS EVENT. RDH TAKES REASONABLE MEASURES TO ENSURE THE SAFETY OF PARTICIPANTS AT LBS EVENTS. NEVERTHELESS, YOU ACKNOWLEDGE THAT YOU ALONE ARE RESPONSIBLE FOR YOUR OWN WELL-BEING AND SAFETY AT AN LBS EVENT. ON BEHALF OF YOURSELF, YOUR REPRESENTATIVES, AND HEIRS, YOU WAIVE AND RELEASE ALL CLAIMS AGAINST RDH, ANY EVENT SPEAKERS, SPONSORS, OR VENDORS (INCLUDING FACILITIES/VENUE PROVIDERS), AND ALL OF THEIR RESPECTIVE AGENTS, REPRESENTATIVES, AND EMPLOYEES THAT ARISE FROM YOUR BODILY INJURY, INCLUDING SICKNESS OR DEATH, OR DAMAGE TO YOUR PROPERTY, THAT OCCURS OR RESULTS FROM YOUR ATTENDANCE AT AN LBS EVENT.
PERSONAL HEALTH AND SAFETY: RDH CONTENT. SOME RDH CONTENT OR LBS EVENT MATERIALS MAY INTEND, IN PART, STRIVE TO IMPROVE WORKPLACE HEALTH AND SAFETY, INCLUDING BY COMPLYING WITH APPLICABLE HEALTH AND SAFETY LAWS, REGULATIONS, AND STANDARDS. HOWEVER, THE USE OR APPLICATION OF THE MATERIAL DOES NOT ASSURE WORKPLACE HEALTH AND SAFETY, OR COMPLIANCE WITH APPLICABLE HEALTH AND SAFETY LAWS, REGULATIONS, AND STANDARDS. IT IS NOT POSSIBLE TO INCLUDE IN THE MATERIAL AN EXHAUSTIVE, COMPREHENSIVE, OR CURRENT DISCUSSION OF HEALTH AND SAFETY CONCERNS. WORKPLACE HEALTH AND SAFETY, INCLUDING COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS, AND STANDARDS, REMAINS THE RESPONSIBILITY OF OTHERS.
LIMITATION OF LIABILITY. YOU EXPRESSLY AGREE THAT YOUR USE OF RDH.COM AND RDH CONTENT, OR YOUR PARTICIPATION IN LBS EVENTS, IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT ALLOWED BY LAW, THE MAXIMUM AGGREGATE LIABILITY OF RDH, AND ALL ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, SUPPLIERS, SUCCESSORS AND ASSIGNS, FOR ANY CLAIM IN ANY WAY CONNECTED WITH OR ARISING FROM YOUR ACCESS OR USE OF RDH.COM, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO RDH IN ANY TRANSACTION (WEBSITE ACCESS OR PURCHASE, OR LBS EVENT REGISTRATION) THAT GAVE RISE TO THE CLAIM.
INDEMNIFICATION. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO INDEMNIFY, PROTECT, DEFEND AND HOLD HARMLESS RDH, ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS; AND ALL OF RDH’S RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, SUPPLIERS, SUCCESSORS AND ASSIGNS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, OR EXPENSES (INCLUDING LEGAL FEES, EXPERT FEES, AND COSTS OF DEFENSE) ARISING FROM OR RELATED TO YOUR VIOLATION OF THESE TERMS, OR YOUR USE OF RDH.COM OR RDH CONTENT OTHER THAN AS EXPRESSLY AUTHORIZED IN THESE TERMS.
COPYRIGHT, TRADEMARK, AND USE OF INTELLECTUAL PROPERTY
Copyright. All RDH Content is owned by or licensed to RDH and is protected by Canadian, United States and International copyright laws, unless otherwise noted. RDH and its licensors retain all proprietary rights to the RDH Content. You are permitted to use RDH.COM and RDH Content for your personal, non-commercial use. Accordingly, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of RDH.COM or RDH Content, except for your personal, non-commercial use.
If you wish to make any use of RDH Content other than that set out in this section, please contact us as provided below.
If you believe that your work has been copied or made available on RDH.COM in a way that infringes on a copyright or other intellectual property right, please notify us by contacting us as provided below.
Trademark. All brand names and product names used on RDH.COM and in RDH Content are trademarks or trade names of their respective holders. You are prohibited from using any of the marks or logos appearing throughout RDH.COM or RDH Content without permission from the trademark owner, except as permitted by applicable law.
GOVERNING LAW, JURISDICTION, DISPUTE RESOLUTION.
All matters relating to your access or use of RDH.COM, attendance at an LBS Event, these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Province of British Columbia without giving effect to any choice or conflict of law provision or rule (whether of the Province of British Columbia or any other jurisdiction).
Any legal suit, action, or proceeding arising out of, or related to your access or use of the RDH.COM or these Terms shall be instituted exclusively in the provincial courts of British Columbia, Canada. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO YOUR ACCESS OR USE OF RDH.COM OR THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
HOW TO CONTACT US
If you have any questions, comments, complaints, requests, or concerns regarding the RDH Content or the Terms:
Or by mail:
RDH Building Science Inc.
4333 Still Creek Drive #400
Burnaby, BC V5C 6S6
If you have specific questions, comments, complaints, requests, or concerns regarding LBS Events, orders, purchases, exchanges, refunds, or copyright concerns, please contact:
By email: email@example.com
Or by mail:
RDH Learn Building Science
c/o RDH Building Science Inc.
4333 Still Creek Drive #400
Burnaby, BC V5C 6S6